At Syfe, the security of our clients' money is of the utmost importance to us. We have stringent measures in place to prevent an event, like a closure from happening. Syfe is a Corporate Authorised Representative (Number 1295306) of Sanlam Private Wealth Pty Ltd, an Australian Financial Service Licensee (number 337927). Syfe falls under a regulatory framework and complies with the regulatory requirements to ensure it always maintains the required financial resources.
Funds in your Syfe account are held on trust by JPMorgan Chase Bank, N.A. (“JPMC”). Our custodian for US securities is Alpaca Securities LLC ("Alpaca"), a member of the Securities Investor Protection Corporation (SIPC) and the SIPC protection extends to Syfe customers against any loss of US securities up to USD 500,000 in the unlikely event of a brokerage failure of an SIPC member, which includes a USD 250,000 limit for cash. SIPC does not protect you for any decline in the value of your securities. For additional details, please visit www.sipc.org.
Cryptocurrency digital assets on behalf of customers are custodied by Alpaca Crypto LLC’s one or more counterparties and/or the institutional-grade qualified custodian(s) for such counterparties. Your funds and assets are held separately from Syfe’s. This means that we will never be able to use your funds and assets, even in the very unlikely event that Syfe stops operating.
In that unlikely scenario, we will work together with JPMC and Alpaca to ensure the orderly transfer of funds and assets to other licensed financial institutions, or the return of all funds and assets to our customers. Customers will be able to choose their preferred means.
Customers are also free to withdraw their money any time they wish. Syfe does not impose any exit penalties or lock-in periods and clients are genuinely able to access their money at any time.