Support centre

General

• What’s the difference between investing in a crypto ETF vs investing directly into crypto?

  Depending on your investment strategy and approach you can approach investing in cryptocurrency through an ETF for its management or diversification qualities as opposed to investing directly into a specific cryptocurrency, which would provide you the greatest level of investing control into cryptocurrency.

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• Can I import my existing cryptocurrency into Syfe?

  This is not a capability that Syfe currently supports.

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• Can I withdraw my cryptocurrency from Syfe?

  In order to ensure that our users are safe when investing in cryptocurrency, this is not a capability that is currently available. You can however buy and sell cryptocurrency at any moment quickly and easily.

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• Do I have to maintain a wallet for my crypto?

  No, Syfe eliminates the complexity and security risks associated with wallets for your cryptocurrency investments. Crypto assets are held with US crypto custodians using combination of cold and hot wallets that are subject to ongoing monitoring. Syfe will ensure that all of your investments are handled in line with industry best practices.

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• What currency do I purchase crypto through?

  Cryptocurrency must be transacted in US$, this can be completed by either funding directly US$ into your account or converting to US$ at the time of transaction as required.

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• What currency are crypto’s displayed in?

  Cryptocurrency is currently displayed in the Syfe app in US$ and as such will need to be invested through US$.

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• What is the minimum investment amount?

  The minimum investment amount for crypto will depend on the specific cryptocurrency you're investing in. Typically, this will be from US$5.

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• Can I purchase fraction of a crypto?

  You can purchase either whole or fractions of cryptocurrency the way you would with most other equities through Syfe, providing you greater flexibility in how you approach your investments.

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• How many cryptocurrencies does Syfe offer?

  Currently Syfe offers 20 cryptocurrencies, with the list rapidly expanding. 
  
  These include the following: 

  1. AAVEUSD
  2. AVAXUSD
  3. BATUSD
  4. BTCUSD
  5. BCHUSD
  6. LINKUSD
  7. DOGEUSD
  8. ETHUSD
  9. GRTUSD
  10. LTCUSD
  11. MKRUSD
  12. MATICUSD
  13. NEARUSD
  14. PAXGUSD
  15. SHIBUSD
  16. SOLUSD
  17. SUSHIUSD
  18. TRXUSD
  19. UNIUSD
  20. WBTCUSD

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• Does crypto have any market times that I need to be aware of?

  Cryptocurrency markets operate 24/7, as such all crypto trades will be instantly placed once the order has been received.

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• Who are Syfe's intermediaries?

  Syfe uses popular US crypto brokers and crypto custodians to provide the cryptocurrency trading services.

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